Guest Data Helpdesk Support Assistant (Global Sporting Event)
The Guest Data Helpdesk Support Assistant will support in the development, maintenance and reporting of all data relating to guests of the dedicated client’s programme. This is a remote role based in the Pacific Time zone (ideally based in Los Angeles, California) but also willing to consider candidate in , and you will be working on one of the biggest global sporting events in Milan. We are looking for someone who is available to start soon and will be on a contract until 23rd February 2026.
Key Responsibilities:
Support guest queries and data changes, pre-event and during the event by email and phone.
Support the production and distribution or regular reports for clients, service providers and project teams
Develop and manage professional working relationships with the client, service providers and project teams to ensure clear and open lines of communication
Communicate with all relevant parties any data changes as necessary
Support the production of guest correspondence templates, adhering to project guidelines
Support the management of guest changes and queries in a prompt and professional manner
Adhere to General Data Protection Regulation (GDPR) and other event location Data Regulations
Develop a thorough understanding of seating configurations for all relevant venues
Establish a thorough understanding of procedures for unused/ unallocated tickets, ticket changes, venue or schedule changes and transportation delays
Assist with the preparation of venue maps and event information for distribution to guests and program team as required
Assist with digital distribution of ticketing to guests on arrival days and throughout the program
Ensure accuracy and confidentially with regards to guest data
This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
Skills, Knowledge, Expertise:
Fluent in English and Italian
Experience using various databases/ guest management systems
Experience managing and reporting on large volumes of data
Excellent IT skills, Excel, Word, PowerPoint - confident using different platforms and devices
Project management experience
Strong communication skills, both written and verbal
Organised with an analytical background and an eye for detail
Strong time management skills with ability to meet strict deadlines
Proactive, positive approach to all tasks and a high degree of reliability
Attributes :
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload