The Account Manager is responsible for planning and delivery of the assigned sponsor programme or a component of a larger sponsor programme.
This is a contract role starting ASAP and ending in September 2028.
Key Responsibilities
Support and lead at times, in design and detailed planning of the programme and strategies for delivery
Work with the client to understand in detail the guest’s movements and ensure all information and operational planning documents are kept updated
Update all itineraries, briefing documents and communications as and when changes occur
Working with the operations team to plan and manage all programme elements including Hotel, Ticketing, F&B, Transport, Premiums, Print and Production, Onsite offices, Accreditation.
Develop the guest experience in line with client aims and local market knowledge pre event, and actively manage the guest experience onsite
Develop and manage project timelines
Advise clients on deadlines in timely manner
Develop and manage relationships with venue operators and client stakeholders
Develop and manage relationships with suppliers
Develop training / operational manuals to ensure the event team has thorough knowledge of all procedures
Oversee all aspects of operational delivery
Understand guest travel and how it impacts the programme, implementing mitigation strategies where appropriate
Input to budget management & reconciliation
This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
Skills, Knowledge, Expertise
Fluent in English. Additional languages would be advantageous.
Excellent client and VIP engagement manner and experience
Proven experience in a hospitality programme management role
Ideally experience within the global event industry
Excellent organisational skills
Strong time management skills with ability to meet strict deadlines
Excellent client liaison skills
Ability to delegate effectively and a willingness to lead by example
Advanced computer & budgetary skills, Word, Office, Excel, PowerPoint
Proactive, positive approach to all tasks and a high degree of reliability
Attributes
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload