iLUKA Collective is hiring a 1st/2nd line tech, the role will be supporting our delivery of a project in New York this summer. The majority of the day will be end user device support, asset management, some light network skills The idea candidate must have a good customer service understanding and knowledge of how tech works in an event context.
Skills & Experience
Strong experience supporting Windows 11, iOS, and Android devices in a fast-paced environment.
Competent with Microsoft 365 suite, including Teams, Outlook, SharePoint, and OneDrive.
Basic networking skills, ideally Cisco, including troubleshooting wired and wireless networks.
Asset management experience: tracking, deploying, and maintaining hardware and software inventories.
Understanding of event technology workflows – what works in live events, temporary setups, and high-pressure situations.
Strong customer service skills: able to explain technical issues to non-technical users clearly.
Comfortable with hands-on, physical work: moving and setting up hardware, cabling, racks, and temporary infrastructure in live event environments.
Desirable
Previous experience in live events, exhibitions, or similar fast-paced environments.
Ability to troubleshoot remotely and adapt quickly when conditions aren’t ideal.
Personal Attributes
Calm under pressure, proactive, and adaptable. This is a client facing role.
Reliable, organised, and detail-oriented.
Quick learner with a practical and self-driven approach to problem-solving.
Available for onsite work with non-standard hours, often in difficult conditions (rooftops, venues, live setups).
Able to perform physical tasks including lifting and moving equipment, running and taping down cables, and mounting IT infrastructure as required on site.